1. PROCUREMENT INSTRUCTION – ONLINE ORDER PLACING
We, Thuong Thien Technologies Co. Ltd (TTT) do not conduct any online business via our website www.thuongthien.vn. Our website has updated information on TTT operations for customers to explore information on our company. We therefore do not provide you with instruction on how to buy and order products online.
Therefore, when you have an inquiry on our products and/ or services please contact us directly in order to be consulted and execute contract with us.
2. PAYMENT TERM
You may make direct payment to us via bank transfer, with bank account details provided below:
TOAN THANG ENGINEERING CORPORATION
- 11B Nguyen Binh Khiem, Ben Nghe Ward, District 1, Hochiminh City
- Enterprise Registration Certificate: 3502296388
- Date of issuance: 17/12/2015
- Issued by: Business Registration Division, department of Planning and Investment of Hochiminh City
- Tel: 028.3911 1821
- Email: supports@thuongthien.vn
3. TRANSPORTATION & LOGISTICS ARRANGEMENT
Time, place of delivery and mode of transportation are varied from transaction to transaction, pursuant to terms and conditions of the contract/ agreement signed between TTT and its customer(s).
Please contact us for further advice.
4. HANDLING OF COMPLAINTS
TTT is willing to receive all customer complaints in relation to our products and services via our hotline : 028 3911 1821, from 08:30 to 17:30 (Monday through Friday) weekly or via email supports@thuongthien.vn. We will respond as soon as possible.
- Complaint cases:
We at all times are willing to receive all complaints and suggestions from customers on our products and services. TTT commit to listen to and maintain continuous improvement to serve our customers better each day.
- Forms of complaint handling
TTT understands how customers feel when they encounter unexpected circumstances. We will discuss with customers in good faith and collaboration spirit to agree on appropriate resolution to handle all customer complaints and satisfy both TTT and customers.